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I am told that they can send me a new CD, but they don't have the option to expedite shipping. I plead with them to do something, anything, since this is supposed to be a Christmas present. When I call the company I am told there is no tracking number - they use USPS standard mail and there is no way to track the order. It has been 23 days and I still have not received my order.

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I went ahead and purchased the download version - still not having received my first order - with the additional $10 option of the 'backup CD', so that I would have something to wrap and put under the tree. I informed the customer service agent that I was purchasing this as a gift and only wanted the CD to wrap and put under the tree.

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After 20 minutes on hold someone answered only to tell me that there is no download code included with the CD and that I would need to purchase the download version separately.

A week later, still having not received my CD, I called the customer support line. I could never get a customer support person to answer, so I went ahead and purchased. Prior to purchasing, I tried to call this company to verify that by purchasing the CD, there would be a download code included - in the event that the computer we were going to use did not have a CD drive.

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The Titanic(s) of software and technical support organizations. I have decided to uninstall System Suite from all my devices and I will not be renewing my subscription which expires in October.

It has become clear to me that the issues I am having with this software will never be resolved. When I asked for a refund for the raining time left on my subscription, She referred me back to technical support. After explaining the nature of the 'support' I received, She referred me to back to technical support. When I was able to get a live Avanquest customer service representative, she referred me back to technical support. It's hard to know what is going on within VCOM.ДЄfter multiple attempts to explain and re-explain the issues I was having for three months in a row to Michael, I will not be renewing my subscription. On a couple of other occasions Michael replied by saying 'I did not see any text in your response.' When I scrolled through the entire body of text in Michael's same return message, there it was. Perhaps Michael and His fellow VCOM employees are overworked?

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Michael (or someone at VCOM) apparently does not know how to read email messages in their entirety, and/or correctly. If you have any other issues, please write back to us.' I received this same message repeatedly after describing in detail the issues I was experiencing. The company that handles Avanquest's technical support, VCOM, admitted to this.ДЄfter sending multiple messages to VCOM explaining a number of additional problems with my PC's, (which I will spare the details of) a technical support representative named Michael would reply to my messages with only 'Thank You for contacting technical support.

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One of the big reasons for this is the extremely poor quality of their technical support.ДЄfter purchasing a copy of their System Suite software, a firewall, anti-virus and PC maintenance package, I found the firewall application within the Suite will not work with Windows 10. These kinds of links will list any individual promos that are going on and also any up to date details relating to the product.It is not a good idea to purchase Avanquest Software. The reality of the issue is that whenever a promotion code is being offered by the retailer you will find it by viewing one of the links found on this page.

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